C&W is a young and fast growing company with West Flemish roots. We are a supplier of and implement logistics software with as core expertise Warehouse Management Systems (WMS). Customers can contact us for a total solution. We offer a complete logistics software suite ranging from MES, to TSM, EDI and much more. We always work with the latest technologies and make quality our absolute priority.
As a helpdesk consulant you first of all follow an extensive training in our logistics software solutions (WMS / MES / TMS / EDI) both in-house and at customer sites. After that, you help with your fellow helpdesk colleagues for the further development of a full-fledged service department.
On one hand, you are responsible for the documentation of the logistics solutions for our customers by organizing knowledge transfers over the various project teams. On the other hand you also support our customers with all possible questions (first line) and you take care of the follow-up of second line support through our in-house software team.
Finally, you help with the further organization of our ticket and call system and you report incidents.
➡️ Bachelor's or master's degree in applied computer science or electronics ICT.
➡️ Good SQL knowledge is a must!
➡️ You have several years of experience within IT.
➡️ You have excellent communication skills and report in a clear manner.
➡️ Your core values: diplomatic, problem solving and pragmatic.
➡️ You have a solid dose of analytical / logical thinking skills and attach great importance to quality.
three to five years of experience
✔️ An attractive salary package and fringe benefits (company car, meal vouchers, bonus plan, group insurance, etc.).
✔️ A young, fast growing environment where you can further develop yourself.
✔️ Working with the latest technologies.
✔️ The necessary training but also room for personal input and creativity.
✔️ Logistics passionate colleagues , an informal working atmosphere with open communication and a no-nonsense approach.
✔️ Work in our new offices in Kortrijk (Cotton Park) and go on-site with customers in the context of your projects and activities.